If you are not sure whether your problem or question falls within our jurisdiction or warrants a complaint, please contact us to inquire:

Arizona Department of Insurance
Consumer Affairs Division

By phone: Between 10:00 a.m. and 4:00 p.m.
(602) 364-2499 or (800) 325-2548 (in Arizona but outside Phoenix)

By Email: consumers@azinsurance.gov

If you are unable to resolve your insurance issue/problem with your agent or insurance company, and/or if you believe your agent or insurer has acted illegally, you can file a complaint with our office. To file a complaint, complete and print this Complaint Form then mail, fax or deliver your completed form* (with copies of any letters, notices, receipts or other documents supporting your complaint) to:

Consumer Affairs Division
Arizona Department of Insurance
2910 N. 44th Street, Ste. 210
Phoenix, AZ 85018-7269
FAX: 602-364-2505

*Or you can send us a letter that contains at least the following information:

• Your name, address and telephone number (and e-mail, if you wish)
• Name of the Insurance Company, Agent, or Agency involved (if applicable)
• Policy number (if applicable)
• Claim number (if applicable)
• A detailed description of your insurance related problem
• Copies of any letters, notices, receipts or other documents supporting your complaint